Have you faced work disruption in your office due to your printer not working? Has it become more frequent? If your answer is yes, you need to change the mechanic or the service agency you have been using and go for an authorised HP service centre to attend to your HP printers and other office equipment.
Office Printers can Stop Working Due to Many Reasons
If you are wondering if the problem you are facing with your printer is unique to your office, you need not fret. Printers are electronic devices and have some sensitive parts and components as well. Most of the latest ones also have software operating them. Moreover, in a typical office environment, many people might be handling the printer throughout the day. Some of them might not be very familiar with all the functions of a printer, especially if you are using one of those high end multi-function HP printers. You will have to call in theprinter repairs guy immediately.
Prompt Service Needed
Once you have registered a complaint with the HP service centre, you would expect them to first acknowledge and then arrange to send their mechanic or engineer within the shortest possible time. In cities like Sydney, offices would expect the service agency to attend to repair calls within 24 hours. In fact, the good ones among them assure the same day service. This means that if you have made a complaint in the morning, you can hope to have your printer up and running before the day is over. There are printer repairs HP service centres, which offer these, and you must select one of them as your regular agency.
Qualified and Experienced Manpower
However, a good hp service center cannot provide you the service to your satisfaction, unless they have engineers and other technical and repair staff who have received direct training from HP. Not only that, they must also be conversant with all the models of HP that are in the market. The agency will therefore have to keep alert on all the new HP printer models being launched and purchased by the customers. The personnel need to have sufficient exposure and experience as well. It should never happen that the engineer arrives at the customer’s point in response to a complaint and finds that he is not thorough with the working of that particular machine.
Better CRM and Parts Stock to be maintained
Again, the quality of service provided by the HP service centre will also be evaluated on the basis of the superior customer care they are able to offer to their customers. This includes keeping a detailed record of each customer and the machines they have with the model details. This should be preferably kept as part of a good CRM package. This way when a complaint is received, the service engineer can quickly access the information on the exact machine, when and by whom the last, if any, repair was attended. Having all these details, it makes it easy for the engineer to carry the relevant parts and consumables and ensure the printer is repaired and restored on the first visit itself.