If you are going to outsource your software development projects, then maintaining professional and functional relationships with the IT outsourcing companies is going to be crucial. Bad blood or poor relationships and communications will have a detrimental effect on the quality or desirability of the final product that is developed.
With the healthier relationships, you will not only be getting a successfully developed software product that has been built to your expectation and specifications but you will also be saving on your costs of outsourcing software development. Here are some simple tips to make those relationships work and keep them healthy over the long term:
Have a well-defined scope and scale
Scoping is one of the most important aspects of any software development outsourcing project. Every time you are planning to subcontract a service that you can accomplish in-house, it is always important to be very clear about the scope of the project. The scope is simply a detailed description of the type of work that is to be performed.
Software providers prefer a narrow and very well-defined scope and not an open-ended scope that you can change on your whims.
Transparency and balance
When negotiating software development outsourcing projects with your provider, it is very important to maintain transparency and balance and not act from a purely selfish perspective. Avoid financial and other forms of surprises along the way by focusing so much on cost reductions while getting the most out of the outsourcing firm. It is very important to act in good faith throughout the process in order to achieve the best results in the software outsourcing projects.
As they say, no one likes surprises in business. You can help in setting up the right tone by having a very clear governance model and documenting all the processes that are to be undertaken. There must also be a demonstrated commitment to work in partnership with software developer in order to achieve the desired business objectives.
Be a likeable client
This does not mean bending over to make life easier for the outsourcing firm. Just be professional and nice. Be appreciative of the work done where good work has been done. If something has not been done right, be very clear about in very specific terms and express your displeasure but don’t use expletives or be outright rude. As they say, do not be that client you’d hate to have.
Always communicate very openly from the start of the project to the finish
Communication is very important in the success of the project. If you are going to have a healthy and successful relationship with the software development outsourcing firm, you must develop good communication. You can set an early tone by having a very comprehensive communication with your contractor on phone, Skype or through face to face meetings where you clearly outline your specifications and expectations.
It is also important to clearly communicate the needs of the project, the schedules and your budget for the project. After this, keep the communications line open for the duration of the project and even after the project.